LFSupport
Write to support@lf-analytics.app. We answer within two business days, usually faster.
Common questions
How do I sign in?+
Use the email and password of your existing merchant account, or Sign in with Apple if your account was created with it. The app does not create stores; it shows the store you already run.
I signed in but I don't see my orders.+
Check the workspace selected at the top of the Home screen. If you belong to several workspaces, switch to the one that holds the store. Orders appear within a few seconds of being placed.
I am not receiving order notifications.+
Open the Account tab, then Notifications, and make sure the switch is on for the workspace you want. On your iPhone, go to Settings, Notifications, LF Analytics and allow alerts. Notifications are sent only for paid orders.
Can I edit products or pages from the app?+
The app is for monitoring and day-to-day order work: fulfilling, cancelling, adding notes, following up abandoned checkouts, and reading analytics. Catalog and page editing stay on the web.
How do I delete my account and data?+
Email support@lf-analytics.app from the address on the account with the subject "Delete my account". We confirm within two business days and remove the account and its data within 30 days. Signing out of the app does not delete anything.
Which iPhones are supported?+
iPhone and iPad running iOS 15 or later.